Customers FAQ

1,Can delivery address be different from the billing address?
The delivery can be made to another location, different from the one stated in the billing address. After You placed the order ,Please Send us the scan of frount image of your Credit Card And ID Card .Our Email Address is:

2,What happens after I place the order?

After placing the order you will receive an immediate order confirmation along with an all order's information.
3,How can I cancel an order?

To cancelling an order made in the webjeansite system, please contact our Customer Support department at ----- within 12 hours after you placed the order ,You will be asked to provide the order's number together with the reasons of cancellation.Please aware within 12 hours Or you order would be shipped out.

4,What payment methods do you support?

Depending on the products you want to purchase, Ecasaling can offer the following payment methods:
- Credit/debit card (Visa, MasterCard)

- MoneyGram

- WesternUnion

5,My card was not accepted as a payment method, although it is issued under one of the above mentioned international organizations. Why?

Reasons for a rejection can be:
- Insufficient funds - it is necessary to charge your account or to extend current credit limit;

- Your card is on a "blacklist" - it is reported as being stolen, lost or blocked by the cardholder;

- Card issuer doesn't authorize eCommerce transactions - issuing bank must be contacted and asked to activate this service. Of course, this can be verified even when the customer chooses a certain type of card, because there are some banks which do not allow these kind of transactions;

- The card issuing bank could not be contacted and the defined "stand-in" limits do not allow eCommerce transactions or there is a specific maximum value of the transaction. You will have to call your bank support line using the phone numbers printed on the back of your credit/debit card. Your card issuing bank is the only place where realistic information regarding the transaction incident can be found.

6,Are card details kept on Ecsaling servers?

No! For cards issued under MasterCard, VISA , the card information is processed directly by the bank's systems, via Ecsaling servers, all transaction data flow being secured using the latest technology available.

For cards issued under other organizations, this information is encrypted using proprietary encryption algorithms, and stored on environments without any online or remote access. Information is kept only for the time needed in case the cardholder requests a chargeback.

7,Do I have to pay Tax?

No,We will pay for that .

8,What currencies are acceptable?

The accepted billing currencies are EURO , USD,Brith Pounds,AUD,CAD. However, the credit/debit card currency is transparent during the ordering process: you can have a credit card issued in Canadian Dollars and be billed in USD Or GBP. The exchange will be automatically done by your bank .

Additionally, when ordering on the internet, product prices can be viewed in other currencies by selecting a different display currency: EUR (European Euros), USD (US Dollars), GBP (United Kingdom Pounds), CHF (Swiss Francs), JPY (Japanese Yens), CAD (Canadian Dollars), AUD (Australian Dollars), NOK (Norwegian Krones), SEK (Swedish Krona), DKK (Danish Krones), RON (Romanian New Lei), CZK (Czech Korunas), HUF (Hungarian Forints), TRY (New Turkish Lira), PLN (Polish Zloty).

9,What email address should I use when paying with IPS?

You can use your any email for your IPS account .

10,Do you accept IPS Send Money?

No. You cannot send money from IPS to an Ecsaling email address in order to pay for your order. When placing an order and paying via IPS, you will be automatically redirected to the IPS website in order to login and complete payment.